About

FAQ

• Where is the store based?

  Mililani, HI

• Do you accept orders placed outside of the US?

  Unfortunately, we only ship within the United States.

• How will my order ship?

  Orders will be shipped via USPS. Orders are uninsured, insurance is available for an additional charge.

• When will my order ship?

  Orders will be processed and shipped out as soon as possible to ensure a timely delivery.

• How long will it take to receive my order?

  Once shipped most orders take anywhere from 3 to 5 business days to arrive depending on the efficiency of your local postal service.

• What should I do if I received a damaged item?

  If you have received a damaged item, you have three (3) days (including weekends) of receiving the item to contact us. Original tags must be attached to the item and in sellable condition. After three (3) days, unfortunately a damaged claim cannot be processed and the item cannot be returned. All leggings, pants, and sale items are FINAL SALE and cannot be returned/exchanged, no exceptions.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.